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Privacy Policy

1. ACCEPTANCE
When the customer orders from the Royal kitchen Equipment Online Shop, they acknowledge acceptance of particular terms of sale mentioned on the page and accept them unreservedly. The hereby general terms of sale govern the contractual relations between Royal kitchen Equipment and the customer. They are applicable in particular to the terms of the order, payment, and delivery and of the control of the possible returns of products ordered by the customer.

The general terms of sale are only applicable to the products sold from the Royal Kitchen Equipment online Shop as well as to individuals and professionals ordering from the online shop.

2. PRODUCTS
The photographs, text describing each product, and image are not part of the contractual field. Where errors occur in the description, they shall not be the responsibility of Royal kitchen Equipment. The customer always has the ability to get in touch with Royal Kitchen Equipment to obtain additional information on the products presented by sending us an email or contacting us by telephone.

These are not display products, these are products made for commercial use, some of which are handcrafted (ceramic dishes, etc.) – as a result, imperfections that do not affect the correct function of the item are not unexpected occasionally.

The availability of the products on the site is only indicative. In case of temporarily being out of stock, Royal Kitchen Equipment will inform you of the delay in supplying these products.
Damages caused by the products on sale: Royal Kitchen Equipment shall not be held responsible for damages of any kind, either material, immaterial, or corporal that could result from the misuse of the products for sale.

3. ORDER
An acknowledgment of receipt of your order will be automatically e-mailed to you. Royal Kitchen Equipment reserves the right to cancel any order of a customer with whom there has been a dispute concerning a prior order. Any information was given by the customer when ordering binds them. Royal Kitchen Equipment shall not be held responsible for the consequences of mistakes made concerning the wording of the details of the consignee of the products or of the debtor of the order.

4. PAYMENT
General Information:
Items must be paid in full on order. The order validated by the customer will be considered effective when the authorized banking payment center sends their acceptance. In case of refusal from the center, the order will be canceled.

Online Payment by Credit Card:
The banking information related to the customer (card numbers or expiry dates) are coded by the Secure Socket Layer (SSL) system and then treated by our financial partners, Elavon and Realex, therefore buying an item via the Royal Kitchen Equipment site is completely safe.

5. PRICING AND BILLING
The prices indicated in the order confirmation by the company Royal Kitchen Equipment include the prices of the products, expressed in either Euros or Sterling, the V.A.T. charged at the applicable rate, the necessary delivery charge if applicable, and is current at the time of the transaction. Transportation for expedited, special services, or non-United Arab Emirates shipping is subject to an additional charge. For countries outside the United Arab Emirates, in advance of placing your order, click into ‘CONTACT US’, provide your details, and we will respond to you by return.

6. DELIVERY
The delivery of our products is carried out by our partner carriers throughout the United Arab Emirates. The products are delivered at the delivery address indicated by the customer on his/her order form. If the customer is absent, a delivery notification from the carrier will be placed in the business premises letterbox and will invite the customer to get in touch with the carrier to arrange a later delivery of the goods or to pick it up at the nearest carrier’s depot.

Where stocks allow, all items purchased online will be shipped to the customer within 1 to 14 working days.

7. CANCELLATION
Orders may only be canceled in writing either by fax OR e-mail and after checking for if possible to cancel or not.
Orders that have already been shipped will NOT be canceled.

8. RETURNS AND REFUND POLICY – ROYAL KITCHEN EQUIPMENT
Royal Kitchen Equipment warehouses and ships all orders and it is Royal Kitchen Equipment therefore who decides the return policy and has the final right of refusal on all returns. Claims of damage, defect, or error must be made within 24 hours of receiving your order. Returns of non-defective items must be made within 24 hours after receiving the items, in their original packaging and in a saleable condition. Returns will be accepted, however, all shipping costs are at the customer’s expense and are non-refundable. Special order items are NOT returnable. For other items please check with us BEFORE ordering to determine if the item is returnable. Credit card refunds will be processed to the original credit card.

9. PRIVACY POLICY
Royal Kitchen Equipment is the controller of your personal data which means we are responsible for how your personal data is collected, used, and protected. We respect your personal data. We will keep it secure and we will never share your data with any third party for marketing purposes. This privacy notice relates to all personal data collected by Royal Kitchen Equipment on our website, on our accounting systems, and all sales-related data systems. We encourage you to read the policy carefully and contact info@royalkitchen-co.com with any questions or concerns about Royal Kitchen Equipment privacy practices.

What information do we collect?

The personal information we collect includes names, addresses, telephone numbers, and email addresses. We collect your data when you complete a contact form, sign up for a newsletter and when you make a purchase from Royal Kitchen Equipment.

We collect sensitive finance-related personal data when you sign a direct debit mandate and when you make credit card payments to Royal Kitchen Equipment.

Our shopping cart uses SSL (Secure Socket Layer) technology which encrypts your personal information, including your credit card data, and prevents it from being intercepted over the internet. We will never sell or share your personal information, including your e-mail address, to other companies for any reason, except as required by law. If for any reason you don’t feel comfortable sending your credit card information over the internet, you can click on ‘Contact Us’ and fill in your details asking us to call you or telephone us on the number provided. We can call you as soon as possible to complete your order. Our shopping cart check-out form is the only place on our site where we collect personal information about you. We use the information we collect to track your visits, process and ship your order, and to be able to contact you if you request it or if we have questions about your order. Royal Kitchen Equipment uses a third party for credit card processing and verification. We do not store your credit card information on our server, it is erased as soon as we receive your order via SSL technology. We will never send your credit card number by e-mail. We treat our data as assets that must be protected against loss and unauthorized access. Access to customer information is limited to those employees who have a legitimate business need for that information.

Royal Kitchen Equipment only holds and uses personal information to provide additional service to our customers. Some of the ways we may use your personal information include: To provide the ability to create personal profile areas and view content. To provide the ability to contact you and provide you with shipping and billing information. To understand more about you, so we can personalize newsletters and websites to your preferences. For example, allow you the opportunity to request specific information on products and services that may be of interest.

How do we use personal information?

Royal Kitchen Equipment process your data for the following list of reasons.

personalization of content, business information, or user experience
account set up and administration
delivering marketing and events communication
carrying out polls and surveys
internal research and development purposes
providing goods and services
legal obligations (eg prevention of fraud)
meeting internal audit requirements

What legal basis do we have for processing your personal data?

The legal grounds under which we are entitled to process your data relates to our legitimate interest to fulfill our contractual obligations to you as a customer of Royal Kitchen Equipment.

When we contact you by email Royal Kitchen Equipment will always include a facility to unsubscribe from our contact lists and we will immediately unsubscribe you from said contact list and cease to contact you for that specific offer.

When do we share personal data?

Royal Kitchen Equipment will treat all personal data confidentially. We share your data with a third-party operator of our technical service management system. The data is fully encrypted and our third-party service provider Arantico has demonstrated to us they are GDPR compliant.

Where do we store and process personal data?

Your data is stored on our proprietary management information system and is fully protected from non-authorized access to your data.

How do we secure personal data?

We operate strict protocols and take security measures

to protect data against accidental loss
to prevent unauthorized access, use, destruction, or disclosure
to ensure business continuity and disaster recovery
to restrict access to personal information
to conduct privacy impact assessments in accordance with the law and our business policies
to train staff and contractors on data security
to manage third party risks, through the use of contracts and security reviews

How long do we keep your personal data?

To maintain our equipment asset registers for each customer site and to maintain service histories for all equipment supplied by Royal Kitchen Equipment we do not delete any records after any period.

Your rights in relation to personal data

Under the GDPR, Royal Kitchen Equipment respects your right to access and control their personal data. You have the right to

access your personal information
Correct your personal data
lodge a complaint with the Data Protection Office

10. OUR WARRANTIES – SECURITY
The security of your payment is one of our main concerns. That is why all your transactions on Royal Kitchen Equipment are made using a secured protocol. All the personal data transmitted by our secured server are encrypted before being sent through the internet.

Our security system:
The banking information of our customers concerning your card numbers or the expiring dates is coded by the SSL system and then it is treated by our financial partners, Elavon and Realex. The information does not pass through the site Royal Kitchen Equipment, Elavon and Realex alone have access to this information. Martin Food Equipment has chosen the SSL (Secure Socket Layer) system used in today’s leading e-businesses.

11. CONTACT US
For customers in the United Arab Emirates contact:
Royal Kitchen Equipment, Speedex Center – Salah Al-Din St – Deira – Dubai.
mobile : (+971) 52 692 5136 land line 04 287 9788
Fax 042681312
email : info@royalkitchen-co.com

For global customers contact:
mobile : (+971) 52 692 5136
Fax +971 4 268 1312
email : info@royalkitchen-co.com

Registration Number VAT No: 100362286500003